Questions & Answers
i789 FAQ — Frequently Asked Questions
From deposits and withdrawals to game details — full answers to the questions i789 players ask most are all right here.
i789 has put together this FAQ page so Myanmar players can get answers any time. It covers 18 questions on how to deposit, withdrawal processing times, how to choose slots, football betting, and bonus terms. If you have more questions, our 24/7 Live Chat support will answer you directly in Burmese.
Deposit Questions
Log in to your i789 account, go to the Deposit section, and select KBZPay. Enter the amount and transfer to our KBZPay number. Once the transfer is done, the process is complete and your account should be credited within a few minutes. Save a screenshot of the transfer — it will be useful as proof if any issue comes up.
Yes, Wave Money is one of the payment methods supported at i789. Select Wave Money from the Deposit section and send the money to our Wave Money number. Don't forget the transfer reference — without it, your deposit may be delayed.
At i789 you can deposit via KBZPay, Wave Money, AYA Pay or Bank Transfer with a minimum of 3,000 Ks. This minimum applies to all 4 payment methods. You can deposit higher amounts with no upper limit.
If more than 15 minutes have passed since your deposit, contact us immediately via Live Chat. Have your transfer screenshot, reference number (Reference ID), and transfer time ready. With this proof, our support team can resolve the issue quickly.
Yes, i789 offers 4 payment methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. Choose whichever is most convenient for you and deposit with a minimum of 3,000 Ks.
How to Withdraw
The minimum withdrawal from i789 is 20,000 Ks. If your balance is below this amount, you will not be able to submit a withdrawal request. Keep playing until you reach the required amount, then withdraw. For the maximum withdrawal limit, please ask via Live Chat.
Withdrawals at i789 are normally processed within 5 to 30 minutes. Large withdrawal amounts or cases that require verification may take longer. If more than 30 minutes have passed, please contact Support.
The withdrawal service is available 24 hours a day, 7 days a week. Whether it is late at night or a public holiday (MMT), you can submit a withdrawal request and it will be processed within 5–30 minutes. There are no time-based restrictions.
To withdraw welcome bonus funds, you must complete the Wagering Requirement. The bonus must be wagered 10 times. For example — if you receive a 20,000 Ks bonus, you must wager 200,000 Ks (20,000 × 10) before you can withdraw the bonus funds. If you receive the maximum bonus of 100,000 Ks, you must wager 1,000,000 Ks.
Slots Games
RTP (Return to Player) is the average rate at which players can expect to get back the money they wager on a game. For example, an RTP of 96% means that for every 100 Ks wagered, an average of 96 Ks is returned. However, this is a theoretical long-term average across many rounds — it does not guarantee the result of any single spin.
In a Progressive Jackpot game, a small portion of every bet placed by any player is added to the prize pool, so the jackpot grows over time. One lucky player can win the entire jackpot. Once it is won, the prize pool resets and begins building again.
Many slots games have a Demo Mode, so you can check out the game mechanics without creating an account or depositing. Real prizes are not available in Demo Mode. To play with real money, log in at i789 Login and make a deposit.
Low Volatility slots are best for players on a budget. These games pay out more often, though the prizes tend to be smaller. Try them in Demo Mode first to find your preferred game and understand how it works before spending any money.
Volatility refers to how often and how much a game pays out. High Volatility games pay out less frequently but in larger amounts. Low Volatility games pay out more often but in smaller amounts. Choose a game based on your play style and budget.
Football Betting
Live Betting (In-Play Betting) is the option to place bets while a match is already in progress. Unlike odds set before the match, the odds change in real time based on what is happening in the game. You need to make quick decisions to get the most out of it.
Odds represent the likelihood of an outcome — the higher the odds, the bigger the payout. Handicap is a goal head-start given in advance to make betting more balanced. For example, if Team A (-1), Team A must win by 2 or more goals for a bet on Team A to win.
Yes, i789 offers betting on a wide range of football competitions including the EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League, AFF Cup, and FIFA World Cup Qualifiers. Check the football section to see which competitions are currently available.
A few minutes after the match ends, the result is confirmed and all bets are settled automatically. If a match is cancelled, your stake will be refunded. If more than 3 hours have passed and you still have not received your funds, contact Support with a screenshot — we are available 24/7.
An Accumulator is a betting method where you combine 2 or more matches into a single bet and multiply the odds together. If all matches are correct, you can win a large payout. However, if even one match is wrong, you lose the entire bet — so manage your budget carefully and keep your stakes in check.
Ask our support team directly
If you can't find your question in this FAQ, you can reach i789's 24/7 Live Chat support in Myanmar language. You can also contact us by email — we're ready to answer any question you have.
Log in to open Live ChatEmail: [email protected]